Forum Discussion

bdfortin's avatar
bdfortin
New Contributor
1 month ago

Autofill Wrong Credentials, with a double-twist

Hello, This seems to be a common enough issue but mine seems to be less common: 1Password keeps trying to autofill the wrong credentials from my archive. The credentials in question are for Telus....
browser extension
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

Hello bdfortin​! 👋

I'm sorry that you're running into issues with autofill on your iPad. 1Password for Safari should only offer to fill active items, not items that you've archived. So that I can better understand the situation can you tell me the following: 

  1. Is the item that is being filled in the Archive or in a vault that you've named "Archive"? You can find information about the Archive here: Archive and delete items
  2. Do I understand correctly that you have the following: 
    • An active Login item containing your login credentials for Telus.com.
    • An archived Login item containing a different set of login credentials for Telus.com.
  3. How do you know which Login item is being suggested? Is it titled differently from the one that you're expecting to be suggested? 

Also, an iPad tag at the bottom of this submission page would be nice.

Thank you for the feedback! I'll pass this along to the team. For now, you can continue to tag iOS for iPad threads.

I look forward to hearing from you.

-Dave

  • bdfortin's avatar
    bdfortin
    New Contributor
    1 month ago

    Hi Dave,

    1. I have a single vault, its icon is a key, and it is not named “Archive”. The Archive I’m talking about is in the Items tab near the bottom, above “Recently Deleted”, and has a banker’s box as an icon.
    2. You are understanding correctly.
    3. I know which login item is being suggested based on the email and title. One is my mother’s email for her Telus login with the title “Mom’s Profile”, and the other is my email for my Telus login with the title “Telus”. It seems 1Password rolls the dice when deciding which one to offer.

     

    I’m fairly certain that removing “Telus.com” as the website for my mother’s credentials would probably solve the issue but I want to figure out why the extension can access the Archive first.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      1 month ago

      bdfortin​ 

      Thank you for answering those questions. I haven't been able to reproduce this behaviour so I'd like to ask that you send an email to support@1Password.com along with the following:

      • A screenshot of the archived item in the Archive in the 1Password app.
      • A screenshot of the archived item being suggested by 1Password in the browser.
      • A link to this thread. 


      Make sure that nothing sensitive is visible in the screenshots. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message.

      -Dave