Forum Discussion

bjkeefe's avatar
bjkeefe
Occasional Contributor
2 months ago

Automatic close on Windows lock?

Since the most recent upgrade, I have noticed a change in behavior: if I leave 1PW open and let my computer lock due to inactivity, 1PW closes. This is new, to me at least. Previously, 1PW would rema...
windows
bjkeefe's avatar
bjkeefe
Occasional Contributor
2 months ago

Hi, 1P_Dave​,

  1. Don't know what (where) Windows Lock Settings is. I can tell you that my computer is set to go to sleep after 20 minutes of inactivity, and that it will require my Windows password when I wake it up.
  2. "Keep 1Password in the notification area" is ticked, yes. ""Open 1Password on startup" is not, no. I have never had the second option ticked.

As I said before, it's really no big deal -- I have to type my 1PW password whether the I start the program again or whether it is minimized in the task bar, the way it usually was in the past. I was just curious whether this was an intended new behavior as of the most recent update.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

bjkeefe​ 

Thanks for the reply. 1Password should stay open even if your Windows PC locks. If you restart your PC then does that improve things? If it doesn't then I'd like to ask you to reproduce the issue one more time and then create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/automatic-close-on-windows-lock/163204
  • Your forum username: bjkeefe


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • bjkeefe's avatar
    bjkeefe
    Occasional Contributor
    2 months ago

    1P_Dave​ 

    support ticket ID is AAY-75283-239.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      Thank you for posting the Support ID! My colleague will send you another email soon, please continue the conversation there. I'll close this thread to prevent duplication of efforts. 

      -Dave