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Former Member's avatar
Former Member
3 years ago

Backup 1Password7 in iOS without internet connection?

Dear Community,

I have removed an expired Family account and created a new one through my work. Unfortunately, I deleted all of my wife's passwords in the process. However, they are still there on an iPad - as soon as I connect that to the internet, the passwords are immediately removed. I already had this experience with the iPhone.

Is there any chance to backup the hundreds of passwords in the vault of the iOS app separately without connecting myself to the internet in advance?

In different messages I had not found a solution here so far....

Best
Julian

1Password Version: 7
Extension Version: Not Provided
OS Version: iOS16
Browser:_ Not Provided

ios

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @Surfnwork

    Thank you for posting the Support ID. The ticket is with the right team and one of my colleagues will send you a reply over email as soon as possible. To prevent duplication of effort I'm closing this thread. 🙂

    -Dave

    ref: BGJ-64591-447

  • Former Member's avatar
    Former Member
    3 years ago

    Hi Dave,

    my Support-ID is: [#BGJ-64591-447]

    Best
    Julian

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @Surfnwork! 👋

    I recommend sending an email to support+forum@1Password.com so that our support team can work with you to find the best option for saving your wife's items. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave