Forum Discussion

PhotoTed's avatar
PhotoTed
New Contributor
2 years ago

Being prompted to enter my account password more often than expected on my Chromebook

I just migrated to 1Password and I have the impression that I have to unlock it after auto-lock expires. Every 5 hrs I have to enter my long, complex password just to use the browser extension? Am ...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello RED2000, thank you for writing in. I'm sorry to hear about the issue you're encountering with 1Password in the browser on your Chromebook.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/comment/706676/#Comment_706676
  • Your forum username: RED2000
  • A console log when the issue occurs:
  • First, please recreate the issue you're experiencing.
  • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting you further.

-Evon