Forum Discussion
Big Problem! 1Password Quit Working on My Phone
Dear Support Staff,
UPDATE I solved my own problem! I reinstalled 1Password from the Google Play Store, and went through all the steps for setting it up on a "new" device. Now the software is working perfectly on my phone.
The problem was caused by the most recent update to 1Password, from version 8.10.68 to 8.10.70. For some reason, the software when updated responded as though it was being installed as a new account on a new device. It was, in fact, simply a software update to an existing account on a linked device.
Dear Support Staff,
UPDATE I solved my own problem! I reinstalled 1Password from the Google Play Store, and went through all the steps for setting it up on a "new" device. Now the software is working perfectly on my phone.
The problem was caused by the most recent update to 1Password, from version 8.10.68 to 8.10.70. For some reason, the software when updated responded as though it was being installed as a new account on a new device. It was, in fact, simply a software update to an existing account on a linked device.
- 1P_Dave
Moderator
I'm happy that you were able to resolve the issue, thanks for letting the community know. If you run into any other issues then let me know and I can help further.
-Dave
