Forum Discussion

pasema's avatar
pasema
New Member
3 days ago

Billing still shows App Store

Hello, I’ve been a 1Password user for a while and my subscription was originally managed through Apple/App Store. Recently, I switched my subscription to be billed directly through 1Password instea...
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pasema's avatar
pasema
New Member
2 days ago

I cancelled the subscription, but it hasn’t reached the end of the subscription period yet (it ends in August).

My concern is that I don’t know whether I could lose my vault while one subscription ends and I activate the new one.

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    2 days ago

    Hi pasema​,

    When your subscription ends, your account will enter a frozen, read-only state. At that point, you can re-subscribe. This process has no impact on your 1Password data. You can read more about this in the article below:

    If your 1Password account is frozen

    Let me know if you have any questions.