Forum Discussion

krischik's avatar
krischik
Occasional Contributor
3 years ago

Biometric Login not working

I have biometric login set up on my Android device and password needed set to two weeks. Yet I'm asked to retype my password every time I open the app. That's kind of annoying as I have a fairly long...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @francispoulin, thanks for your reply.

Just to confirm, have you tried the steps I shared with krischik in my post above? If not, please try those steps and let us know if you are now prompted for your fingerprint more consistently.

If the issue continues, I'd like to ask for the make and model of your device as well as the version of Android and 1Password installed. Additionally, are you using a work profile or have you recently added or removed saved biometry from your device? Thanks again!