Forum Discussion

krischik's avatar
krischik
Occasional Contributor
3 years ago

Biometric Login not working

I have biometric login set up on my Android device and password needed set to two weeks. Yet I'm asked to retype my password every time I open the app. That's kind of annoying as I have a fairly long...
android
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

krischik

Face recognition in 1Password for Android requires "Class 3" facial recognition hardware, like that found on the Pixel 4, which is similar to the Face ID camera arrays on iPhones and iPads, that work by building a 3D model of your face and storing it securely.

Although some Android devices might support face unlock for the device itself (like my Pixel 7 Pro), that functionality isn't "passed through" to other apps like 1Password unless the facial recognition hardware is Class 3.

Using my Pixel 7 Pro as an example, I can unlock it using face unlock, but 1Password for Android can only "see" the fingerprint sensor.

Hope that helps explain it, but I'll be here if you have any questions. :)