Forum Discussion

krischik's avatar
krischik
Occasional Contributor
3 years ago

Biometric Login not working

I have biometric login set up on my Android device and password needed set to two weeks. Yet I'm asked to retype my password every time I open the app. That's kind of annoying as I have a fairly long...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @Blf, thanks for writing in. I'm sorry Biometric unlock isn't working as expected.

We're currently investigating an issue where Biometric and Device unlock can stop working on some devices. If you haven't already, I'd like to ask you to try resetting Biometric unlock with these steps:
1. Open and unlock 1Password for Android.
1. Tap the account or collection icon.
1. Tap Settings > Security.
1. Under Unlock, select Password.
1. Under Unlock, select Biometric.
1. Tap back then close the Settings menu.
1. Tap the account or collection icon > Lock.
1. Enter your account password and unlock 1Password to finish Biometric unlock setup.

If Biometric unlock still isn't working, I'd like to ask you to send in a diagnostics report to help us investigate further. Here's that information for your reference

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply with a Support ID number that looks similar to: [#ABC-12345-678]. Please post that number here when you receive it. Thanks again!