Hello, Sorry to ask this here but when I tried to talk with the help bot it wasn't very helpful. So trying here.
My account with 1password is coming due soon and I wanted to be sure it is renewed. I just went into my account to remove an old card that was no longer valid and put in a new one for payment. I was trying to find a way I could renew now a few weeks early. I'm not sure if this is possible or will my account automatically renew when it expires?
The bot told me just to sign in and click on billing then click on subscribe but I never saw a subscribe link. This is my first year using the app/site so renewing is still a bit confusing since I don't know what will happen. I've been using 1pass for years before this but not the one tied to this site. Any help would be appreciated. Thank you.
Totally fine to ask about this here! If you've removed the old payment method, then added and selected the new payment method as your default payment method, your renewal will go through automatically with no lapse in service. You can see the full instructions here. Let me know if you have any questions!
Thank you for your help to ease my mind. I guess I might receive a email as the due date is getting closer also but not sure. All is ok now though that I know for the future and years ahead.
Thanks for following up with us coffeemacsunset​. On behalf of Simon, you are very welcome!
I guess I might receive a email as the due date is getting closer also but not sure.
For direct billing through our website, an email reminder of an upcoming subscription payment will be sent out automatically ahead of the renewal date. You can check the billing date in the Billing section when you sign into your account on the 1Password website if you subscribe directly.
Let us know if there's anything else we can help with, and thanks again!
Totally fine to ask about this here! If you've removed the old payment method, then added and selected the new payment method as your default payment method, your renewal will go through automatically with no lapse in service. You can see the full instructions here. Let me know if you have any questions!
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Login not working","id":"message:32534","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:32534","revisionNum":1,"repliesCount":37,"author":{"__ref":"User:user:1111"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:32534"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:32534"},"body":"
I have biometric login set up on my Android device and password needed set to two weeks. Yet I'm asked to retype my password every time I open the app. That's kind of annoying as I have a fairly long password I often have to retype multiple times because of typos.
\n\n
This is one of the cases over overdoing security might lead to reduced security because if this persists I have to consider a shorter and easier to type password.
\n\n
Please ensure biometric login any I'm not constantly forced to type my password.
\n\n
PS: Of course this makes me wonder: How important is a long and complex password for 1Password? With Lastpass the master password was all important while 1Password uses an additional secret key for protection.
I have biometric login set up on my Android device and password needed set to two weeks. Yet I'm asked to retype my password every time I open the app. That's kind of annoying as I have a fairly long password I often have to retype multiple times because of typos.
\n\n
This is one of the cases over overdoing security might lead to reduced security because if this persists I have to consider a shorter and easier to type password.
\n\n
Please ensure biometric login any I'm not constantly forced to type my password.
\n\n
PS: Of course this makes me wonder: How important is a long and complex password for 1Password? With Lastpass the master password was all important while 1Password uses an additional secret key for protection.
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With Lastpass the master password was all important while 1Password uses an additional secret key for protection. \n\n 1Password Version: 8.10.0 \nExtension Version: N/A \nOS Version: A...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjY4NjMsMzI1NjM","node":{"__ref":"ForumReplyMessage:message:32563"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjY4NjMsMzI1NjI","node":{"__ref":"ForumReplyMessage:message:32562"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjY4NjMsMzI1NjE","node":{"__ref":"ForumReplyMessage:message:32561"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjY4NjMsMzI1NjA","node":{"__ref":"ForumReplyMessage:message:32560"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjY4NjMsMzI1NTk","node":{"__ref":"ForumReplyMessage:message:32559"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjY4NjMsMzI1NTg","node":{"__ref":"ForumReplyMessage:message:32558"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjY4NjMsMzI1NTc","node":{"__ref":"ForumReplyMessage:message:32557"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjY4NjMsMzI1NTY","node":{"__ref":"ForumReplyMessage:message:32556"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjY4NjMsMzI1NTU","node":{"__ref":"ForumReplyMessage:message:32555"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjY4NjMsMzI1NTQ","node":{"__ref":"ForumReplyMessage:message:32554"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjY4NjMsMzI1NTQ","hasPreviousPage":true,"startCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMjY4NjMsMzI1NjM"}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:32534":{"__typename":"Conversation","id":"conversation:32534","solved":false,"topic":{"__ref":"ForumTopicMessage:message:32534"},"lastPostingActivityTime":"2025-05-12T08:37:00.289-07:00","lastPostTime":"2025-05-12T08:37:00.289-07:00","unreadReplyCount":37,"isSubscribed":false},"ModerationData:moderation_data:32534":{"__typename":"ModerationData","id":"moderation_data:32534","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:32534_1":{"__typename":"Revision","id":"revision:32534_1","lastEditTime":"2023-02-28T22:37:50.000-08:00"},"CachedAsset:theme:customTheme1-1755178242844":{"__typename":"CachedAsset","id":"theme:customTheme1-1755178242844","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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For my Galaxy S21+ Samsung re-released the October software update: https://doc.samsungmobile.com/SM-G996B/DTM/doc.html
\n\n
After installing it biometric sign in works again.
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Having the same issue too, Samsung S21+, been ongoing for a few weeks.
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Hi guys, \nJust flagging I have the same issue, device is Samsung S21 as well.
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Hi! I'm also having the exact same issue.
\n\n
I've followed the steps described above by 1P_Timothy with no luck. I've also sent an email with the diagnostics data. I haven't gotten the support number, yet.
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Hi @Blf, thanks for writing in. I'm sorry Biometric unlock isn't working as expected.
\n\n
We're currently investigating an issue where Biometric and Device unlock can stop working on some devices. If you haven't already, I'd like to ask you to try resetting Biometric unlock with these steps: \n1. Open and unlock 1Password for Android. \n1. Tap the account or collection icon. \n1. Tap Settings > Security. \n1. Under Unlock, select Password. \n1. Under Unlock, select Biometric. \n1. Tap back then close the Settings menu. \n1. Tap the account or collection icon > Lock. \n1. Enter your account password and unlock 1Password to finish Biometric unlock setup.
\n\n
If Biometric unlock still isn't working, I'd like to ask you to send in a diagnostics report to help us investigate further. Here's that information for your reference
You should receive an automated reply with a Support ID number that looks similar to: [#ABC-12345-678]. Please post that number here when you receive it. Thanks again!
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Hi, \nI am having the same issue as doug8800 on the exact same phone. \nIs the issue resolved? \nThanks
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@doug8800
\n\n
Thanks! I can see we've replied to you by email, and you've replied to us, so we'll continue with you by email. :)
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QGK-44493-655
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Hi @doug8800, thanks for writing in. I'm sorry Biometric unlock isn't working as expected.
\n\n
To help us determine the issue, I'd like to ask you to create a diagnostics report from your Android device:
You should receive an automated reply with a Support ID number that looks similar to: [#ABC-12345-678]. Please post that number here when you receive it. Thanks again!
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I just started having the same issue & followed the steps above but it didn’t solve my problem. When attempting to open the app I’m met with “That didn’t work. Check your password and try again.” every time. I turned biometrics on and off and extended the lock time but always prompts me to enter the password. \nSamsung s21 fe 5g \nAndroid 13 \nOne UI 5.1 \n1Password 8.10.16
\n\n
Thanks for any assistance
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Community Manager
