Forum Discussion

Super Contributor

4 years ago

ISSUE: Windows Hello & 1pw Shortcut

The past 10 days everything was fine; however, today (or possibly yesterday) an issue has arisen. [80600078, on NIGHTLY channel]

I have Ctrl-Shift-P defined to open the 1pw app. With the 8.6.0 Nightly Channel I could Ctrl-Shift-L to lock the app, hit the X to close the app, then press Ctrl-Shift-P to open the app again at any time .. and it would open with the Windows Hello prompt to scan my fingerprint.

However, either yesterday or today this stopped working. After Ctrl-Shift-L and closing the app, the Ctrl-Shift-P no longer works; I have to manually locate and open the app again. And when I do, I must login again; i.e. it won't let me use Windows Hello.

If I simply hit Ctrl-Shift-L and don't close the app, then everything continues to work fine.

I rebooted my laptop, but that did not correct the issue. I checked for a 1pw update, but it says I'm at the latest version.

1Password Version: 8.6.0 80600078
Extension Version: Not Provided
OS Version: Windows 10 21H2 19044.1586

11 Replies

robert1p
Super Contributor
4 years ago
Today I see that I'm on 80600079.

Minor good news .. It appears that when I lock and close the app, my Ctrl-Shift-P now opens the app again.

HOWEVER, I still find the Windows Hello prompt often missing. It seems to happen when I close the app, even if I don't logout of the app. It also has something to do with the AutoLock feature (e.g. when my screen locks, or the system is idle too long).

I guess I should turn off the AutoLock feature until this is fixed; i.e. I've already entered my password a couple dozen times today.

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Why do I now need to enter my password every 2 weeks? My phone is as secure as it's going to get (and requires biometric for all use). Meanwhile typing the password once every 2 weeks is a royal pain in the backside (it's a complicated password). I've been using 1Password for nearly a decade now, and every time there's a new version of 1Password it takes 2 good steps forward and 1 big step backward (on something, for Android this seems to be the current thing, for Windows its lack of AutoType). 😔

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It is easy to type, on a PC. I type it roughly 25 times per day as I use different business systems. But typing it on a phone is very difficult with uppercase and symbols off in different \"parts\" of the keyboard.

\n\n

A timer is fine, but make it optional so I can have no timer.

Hi wraith:

\n\n

Generally speaking your password should be relatively easy to type. We saw many cases of people forgetting their account password, and adding the 2 week reminder per device has helped reduce the frequency of people forgetting their password and reaching out to us. We're still evaluating options here, and what my colleague has been advocating for (and what I'd like to see as well) is a synchronized two week timer across all of your devices, where an unlock with your account password on any device would reset it on all of your devices.

\n\n

Jack

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