Forum Discussion

DalekCoffee's avatar
DalekCoffee
New Contributor
9 months ago
Solved

Biometric unlock not working: That didn't work. Check your password and try again

Hello!,  I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
android
  • 1P_Dave's avatar
    1P_Dave
    7 months ago

    DalekCoffee​ 

    The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.

    While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:


    -Dave

sanemane's avatar
sanemane
New Contributor
7 months ago

I still face the issue. Probably because I am logged into both (Employer and Personal) accounts. Maybe that's a hint to fix this?

1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
7 months ago

Hi sanemane​, I'm sorry to hear you're still seeing a biometric unlock issue.

For the time being, I would recommend continuing to check for any device and 1Password updates, then applying them when possible.

I am logged into both (Employer and Personal) accounts.

If you're using a separate Android work profile on your device, you may need to enable biometric unlock there as well. 

  • sanemane's avatar
    sanemane
    New Contributor
    7 months ago

    If you're using a separate https://support.google.com/work/android/answer/6191949?hl=en on your device, you may need to enable biometric unlock there as well. 

    I have tried everything. Spent more than 1 hour dedicated just trying to fix this issue.