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werbemaxe's avatar
werbemaxe
New Contributor
8 months ago

Biometrical unlock not working

Hi there. I have set up biometrical unlock,  but at every login, it keeps saying that I can set up a biometrical unlock.  I am asked for the password and then I end up always on the same page,  where...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello werbemaxe! 👋

I'm sorry that biometric unlock isn't working for 1Password on your Android device. After you turn on biometric unlock in the 1Password app, it's normal to be prompted to enter your account password one more time. After entering your account password you can leave the screen that shows biometric unlock as already enabled. 

The next time that you open the 1Password app, are you able to unlock 1Password using biometric unlock? Or are you just prompted for your account password again? If you are prompted for your account password then can you tell me the following: 

  1. Which version of 1Password are you using: Find the version numbers for 1Password and your operating system
  2. What kind of Android phone are you using? Is it a Samsung Galaxy? A Google Pixel? Or something else? 


I look forward to hearing from you.

-Dave

  • HelgiJ's avatar
    HelgiJ
    New Contributor
    8 months ago

    Hi,

    Maybe I can provide more info since there has nbot been a response.

    It is inconvenient to always have to type in the long password.

    Uninstalling 1Password and setting biometrics (and the PIN code) works for a brief time and then stops working. I have tried this a couple of times, but got tired of keep doing it.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      8 months ago

      HelgiJ 

      I'm sorry that you're being prompted for your account password more often than expected. You can change how often you're asked for your password by following these steps: 

      1. Open and unlock the 1Password app.
      2. Tap the icon for your account or collection at the top right and choose Settings.
      3. Tap Security, 
      4. Set "Confirm my account password" to the desired value. 


      Sometimes, you'll still need to enter your account password more often that what you've set for the "Confirm my account password" setting:

      • If your fingerprint, face, or iris aren’t recognized several times in a row.
      • If you add or delete fingerprint, face, or eye data from your device.


      I hope that helps.

      -Dave

       

      • HelgiJ's avatar
        HelgiJ
        New Contributor
        8 months ago

        Hi Dave,

        Thanks for taking the time to reply. The above-mentioned parameter is set to every 14 days, but just to look at that required me to enter the - quite long - password since the Biometrics and the Device option does not work. Two days ago, I tried to switch from Biometric to Device but as expected it did not work this time either; deleting the app and reinstalling only gets Biometrics to work a couple of times, so I am not bothered. The Android app has work like this since I switched to 1Password in October 2024. If you know how to report this as an issue, then I would appreciate it.