Forum Discussion

werbemaxe's avatar
werbemaxe
New Contributor
8 months ago

Biometrical unlock not working

Hi there. I have set up biometrical unlock,  but at every login, it keeps saying that I can set up a biometrical unlock.  I am asked for the password and then I end up always on the same page,  where...
android
DalekCoffee's avatar
DalekCoffee
New Contributor
7 months ago

I too am having this issue with biometric unlock.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    DalekCoffee​ 

    I'm sorry for the delay in replying. As HelgiJ mentioned, there's currently a known issue affecting certain Motorola and Samsung devices that will cause biometric unlock to fail for 1Password. If you can send in a diagnostics report, the team can confirm if you're running into this known issue: 

    Send a diagnostics report (Android)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/biometrical-unlock-not-working/151689/replies/153060
    • Your forum username: DalekCoffee


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • HelgiJ's avatar
    HelgiJ
    New Contributor
    7 months ago

    Hi - I have logged this issue, and the dev team is aware, and they are working ona solution. Should come in a future update.