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Former Member's avatar
Former Member
2 years ago

Biometrics not fully enabling

I cannot get biometrics access to enable on my pixel 6 running android 14. When I open 1password I'm presented with the password login page. Even though I just opened the app and haven't made any...
android
BrendanR1P's avatar
BrendanR1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi @zephyrus82,

Would you also have issues when trying to unlock other apps using biometrics on your Pixel 6?

If so, the Verify that it's you in apps option may not be toggled on in your device settings, which may be leading to the issue occurring. The steps to enable this option are below:

  1. Open the Settings app on your Pixel.
  2. Tap "Security and privacy" > Device unlock > Fingerprint and face unlock.
  3. Confirm your PIN, gesture, or password.
  4. Check that "Verify that it's you in apps" is turned on.

-- Brendan