Forum Discussion

rkmassie's avatar
rkmassie
New Contributor
4 months ago

Blank app screen after successful sign in

When I try to open the app, I am prompted to enter my password. Upon entering my password successfully, the app opens, signaling I am successfully in, but the window is completely blank. There is no viewable or manipulatable content/interface. I can access all my content through the website and the plug-in continues to function when I am logging in to accounts on other websites. I have deleted the app and re-downloaded. I have updated my computer's system. I have restarted the computer several times. Please advise!

discussion
macos

5 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 months ago

    Xabach 

    If you turn off Hardware Acceleration and then restart 1Password does this solve your trouble?

    • Xabach's avatar
      Xabach
      New Contributor
      3 months ago

      Sorry, I wouldn't know
      I fully unistalled, then  reinstalled as per support instructions and had the problem fixed
      Too late for troubleshooting

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        3 months ago

        I'm glad that you were able to resolve the issue! 

        -Dave

  • Xabach's avatar
    Xabach
    New Contributor
    4 months ago

    Exactly the same for me

    Edition    Windows 11 Pro (latest)
    Version    24H2
    Installed on    ‎7/‎13/‎2024
    OS build    26100.5067
    Experience    Windows Feature Experience Pack 1000.26100.234.0

    1password 8.11.7 (latest)

  • AJCxZ0's avatar
    AJCxZ0
    Silver Expert
    4 months ago

    You can and should use tags to help identify your platform instead of using DISCUSSION, however for anyone to provide any help you will need to provide at least the platform (operating system) and version along with the 1Password client version, perhaps with install method where there are choices on your platform.
    Sometimes hardware details are relevant, but I suggest waiting for details to be requested if they appear relevant.

    While a picture of a blank window seems pointless, useful information can be revealed. I recommend posting a picture of the whole window with some surrounding screen for context.