Blank login suggestions from 1Password 8

Thanks for following up with me @klhsa9acsb, I believe you're right about that. I know that the initial reports came in specified Firefox but I've heard of others now as well.

1P_Timothy it's seems to have this problem regardless of browser. I think it's just something to do with how 1password handles dark mode on older Android versions.

Hello J4rm4n, @klhsa9acsb, @MelissaAW. We've followed up with the development team about this. I don't have any information to share at this time when a fix will be available but it is on our list. Thanks very much for you patience here and I'm sorry for the trouble.

J4rm4n

The only reason I can think of for the NYT credentials to be suggested there is that I have used them before to log into the NYT website through Google News

I think your guess is precisely right here. Unlike browsers, apps and most in-app browsers don't distinguish between different sign in pages. So, even though you're on The Guardian, 1Password just sees Google News and will suggest Logins used with Google News. You can open your New York Times item in 1Password and check for a Google News app link to confirm.

If you prefer to sign into news sites through Google News you can delete the Google News app link in your New York Times item then tap Open 1Password > search and select your item > Fill Once. This takes extra steps to sign in but helps ensure the wrong Login isn't inadvertently selected.

Alternatively you can add a Google News app link to other items by tapping Open 1Password search and select your item > Fill & Update Login. This option will require additional caution to ensure you select the correct item from the drop down.

@klhsa9acsb, thanks for letting us know this workaround has helped. Between your keyboard, browser and device settings is there a specific combination that works or doesn't?

@MelissaAW, very interesting that it has been caused by certain adaptive brightness or theme settings! I don't think the 1Password diagnostics would capture anything useful in this case but if you see a specific combination that causes the issue I would be happy to pass that along to the developers.

Thanks again everyone!

I'm another user with this problem, but on a Galaxy S9 on Android 10, and so far I've only tried in Chrome. It only happens at night, but it's not just system-wide dark mode that's doing it; I just switched to dark mode during daylight hours, and it loads fine. I also tested with system-wide dark mode on + the blue light filter (during the day) and that doesn't seem to trigger the problem, either.

1P_Timothy - Do y'all need/want more diagnostic details? If so, I can find what combo of things works/doesn't work this evening.

I have the exact same issue as J4rm4n . My autofill screen looks the same as the above screenshot. This is on the latest 1P8 on Android 9 running on a Samsung Galaxy Note 8 w/ the Edge browser. The only way Ive found to make the auto fill option text show up properly is to turn off the system wide dark mode.

Hey again Timothy, I've installed the latest version of 1P8 and:

1. It does not crash anymore whenever I select the Items tab.
2. The 1P8 suggestions are still displayed with white text on an off-white background (as expected for now, I guess).
3. You might be able to replicate the issue I am having with the Guardian website by visiting it through Google News (instead of Firefox, which seems to be working fine), You just have to select any Guardian article and tap on "Sign in" to reach the page where the issue is taking place. The only reason I can think of for the NYT credentials to be suggested there is that I have used them before to log into the NYT website through Google News. So it might be fair to assume that - once you log into any newspaper website through Google News - 1P8 might be tricked into assuming that you are still visiting that paper's website and to suggest the wrong credentials as a result.

For your reference, here is a screenshot from my device:

Hi J4rm4n, thanks for following up! First I'd like to mention version 8.9.3 has been released today and it contains a fix for the Android 9 crash issue. If 1Password isn't set to update automatically, you can check the Google Play store for an available update as it rolls out.

When you went to the Guardian website was a New York Times page open in another tab? Which version of Firefox is installed on your device ( ⋮ > Settings > About Firefox)? If you use any other browsers have you noticed similar behavior there?

cheers and thanks again for your help!

I'm always happy to help and I really appreciate your input!

On the Guardian website, if you tap Open 1Password, are the NYT items in the suggested list?
Yes, that's right.

Does your Guardian login item have a saved website other than Guardian.co.uk or any linked apps?
No, only Guardian.co.uk.

Are you using a beta or non-production version of Firefox?
I'm using the latest production version.

Thanks again!
You're welcome - cheers and thanks again for your help!

Hello J4rm4n thanks for following up with me.

After my message on the 17th I filed an issue with the development team as I don't have an Android 9 device to dig in any further with. Thanks for confirming those details and letting us know this has been an issue for you.

I suspect the crash you mentioned is related to a bug with version 80902003 specifically on Android 9 devices. The development team has marked this as a high priority issue and we are already testing a fix internally which should be available with upcoming beta and production releases. I'm very sorry for the inconvenience, and if there's anything I can help with, feel free to ask.

when I try to log into the Guardian.co.uk website, Firefox shows me the same pop-up I got on the NYT website asking to autofill the fields... with the NYT credentials!

On the Guardian website, if you tap Open 1Password, are the NYT items in the suggested list? Does your Guardian login item have a saved website other than Guardian.co.uk or any linked apps? Are you using a beta or non-production version of Firefox? Thanks again!

I have just discovered that the latest 1Password 8 update has made the app unusable as it crashes upon launch (I briefly managed to log in just once after deleting the app, rebooting the device and reinstalling the app). On the Google Play Store, another Android 9 user has left a review to point out the same issue.

And yet for some reason, when I try to log into the Guardian.co.uk website, Firefox shows me the same pop-up I got on the NYT website asking to autofill the fields... with the NYT credentials!