It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
parite
5 months agoNew Contributor
Browser authentication failure locked out all input
I just ran into a new issue. When unlocking 1Password in the browser the background became darker (as expected) when the authentication prompt appeared. Fingerprint authentication failed (which isn't all that unusual on my laptop), so I typed in my password. I erroneously typed in my system password rather than the one for 1Password a few times, then the password entry field disappeared. At that point, the authentication screen was blocking all other input and it refused to go away, ignoring all mouse clicks and key combinations. Neither the OS nor the app were frozen, in fact the cancel button changed state when rolling over or clicking, it simply didn't do anything.
I opened a virtual console and logged in with the same user account and searched for 1Password to kill it, but the process could not be found, which was strange. Eventually I forced a reboot from the virtual console. After restarting I checked the logs and these are the last lines of the log prior to rebooting.
INFO 2025-06-10T16:32:00.746+00:00 runtime-worker(ThreadId(111)) [1P:foundation/op-system-auth/src/lib.rs:329] Biometry is available for 1 or more accounts
INFO 2025-06-10T16:32:00.746+00:00 runtime-worker(ThreadId(15)) [1P:app/op-app/src/app/backend/lock_screen.rs:121] Sys auth status Ready
INFO 2025-06-10T16:32:00.839+00:00 runtime-worker(ThreadId(8)) [1P:app/op-app/src/app/backend/lock_screen.rs:93] System unlock is enabled: true
INFO 2025-06-10T16:32:00.839+00:00 runtime-worker(ThreadId(112)) [1P:foundation/op-system-auth/src/lib.rs:329] Biometry is available for 1 or more accounts
INFO 2025-06-10T16:32:00.839+00:00 runtime-worker(ThreadId(15)) [1P:app/op-app/src/app/backend/lock_screen.rs:121] Sys auth status Ready
ERROR 2025-06-10T16:32:00.840+00:00 runtime-worker(ThreadId(8)) [1P:app/op-app/src/app/components/route_persister.rs:31] Could not get key from unlocked account!
INFO 2025-06-11T06:19:47.299+00:00 runtime-worker(ThreadId(115)) [1P:foundation/op-system-auth/src/lib.rs:329] Biometry is available for 1 or more accounts
WARN 2025-06-11T06:19:48.942+00:00 notify-rs inotify loop(ThreadId(21)) [1P:app/op-app/src/app.rs:928] Application binary and/or it's directory was moved or replaced, exiting.
Everything seems to work fine after the reboot.
I've never experienced this before and assume it is a bug, so here I am reporting it. There is nothing to troubleshoot. Thanks.
1Password Version: 1Password for Linux 8.10.80 (81080023, on PRODUCTION channel)
Extension version: 1Password in the browser 8.10.80
OS Version: Linux Mint 22.1 Cinnamon 6.4.8
Browser: Firefox 139.0.1 64-bit
Hello parite! 👋
I'm sorry that you ran into an issue when unlocking 1Password on your Linux device. If you run into the issue again then I'd like to ask you to create a diagnostics report from your Linux:
Send a diagnostics report (Linux)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/browser-authentication-failure-locked-out-all-input/157638
- Your forum username: parite
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
1 Reply
- 1P_Dave
Moderator
Hello parite! 👋
I'm sorry that you ran into an issue when unlocking 1Password on your Linux device. If you run into the issue again then I'd like to ask you to create a diagnostics report from your Linux:
Send a diagnostics report (Linux)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/browser-authentication-failure-locked-out-all-input/157638
- Your forum username: parite
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave