Forum Discussion

laugher's avatar
laugher
Occasional Contributor
1 hour ago

Browser extension having issues with Windows Hello

1Password for Windows 8.12.0
1Password Browser PlugIn for FireFox 8.11.27.2
Firefox 147.0.1 64bit
Windows 11 Pro 25H2 OS Build 26200.7623

Recently, I have been having issues with signing into websites on Firefox browser.

Whenever I try to use 1Password, it will pop up with the usual Windows Hello dialogs to see if it recognises me. Windows Hello will be successful but report "Something went wrong" and re-attempt the Windows Hello authentication. This happens endlessly. Each time, I am authenticated and then it reports something went wrong.

If, however, I open the 1Password app first and use Windows Hello to authenticate there, it works first time without any issues (I noticed another bug with the app and will briefly explain that at the bottom). Windows Hello also works fine for all Windows authentication including when I first login in the morning, when I unlock my PC when I come back from lunch, etc.

I have not changed my Firefox browser plugin setup for at least a year now. Firefox may download updates from time to time. Windows Updates are regularly installed automatically as Microsoft releases them on a Tuesday.

Is this a known problem? I tried searching for Windows Hello issues but nothing similar seem to come up here.

browser extension
windows

1 Reply

  • laugher's avatar
    laugher
    Occasional Contributor
    1 hour ago

    The bug I noticed with the main 1Password app is that when it prompts me for my master password every now and then, if I tap the toggle for hide keystrokes, it will remain locked into "unhide" mode so no matter how many times I try to re-toggle it back to hide/conceal my password, it will always show my master password being typed. To fix this, I have to quit 1Password and restart it.