Forum Discussion

safercracker823456's avatar
safercracker823456
Occasional Contributor
2 years ago

Browser extension never opens, just hangs

It doesn't open, it just hangs, for about two weeks now.

1Password Version: 8.10.35
Extension Version: 2.24.2
OS Version: Windows 10 Pro
Browser: Chrome/Firefox

browser extension

4 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    You're very welcome typerlc. I'm glad to hear that resolved the issue.

    Sounds good! Let me know if there's anything else I can assist you with. 🙂

    -Evon

  • typerlc's avatar
    typerlc
    New Contributor
    2 years ago

    Thanks for your response Evon. Since I posted my report, the browser has auto-updated to Chrome Version 128.0.6559.0 (Official Build) dev (x86_64), and after restarting the browser, I haven't experienced the problem again. Of course, it may still be there, just not triggered yet. I'll send a support email if the problem returns.

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello safercracker823456, typerlc! Thank you for writing in. I am sorry about the problem you are experiencing with the 1Password extension.

    So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com.

    With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/146353/
    • Your forum username.
    • A console log:
    • First, please recreate the issue you are experiencing.
    • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/.
    • Attach the file to your email.

    After emailing in, you will receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting both of you. 🙂

    -Evon

  • typerlc's avatar
    typerlc
    New Contributor
    2 years ago

    Yes. I thought it was just me. Same problem here.

    1Password Version: 1Password for Mac 8.10.36 (81036010, on BETA channel)
    Extension Version: 2.25.1
    OS Version: Mac OS Monterey 12.7.5 (21H1222)
    Browser: Chrome Version 128.0.6535.2 (Official Build) dev (x86_64)

    This started a few weeks back. I don't have anything more specific to add. In between then and now, there has been at least 1 update in 1password and 1 update of the browser.

    When the problem happens, restarting 1password and browser tends to fix it. But some time later, it will happen again. Not sure what is the trigger.