Forum Discussion

Former Member's avatar
Former Member
3 years ago

Browser extension no longer offering Touch ID

Hi,

It might be coincidence, but I've just updated to 1Password for Mac 8.9.14 (80914009) and now 1Password for Firefox and Chrome no longer offer the ability to unlock with Touch ID, the main 1Password app, however, can still be unlocked with Touch ID.

Do you have any ideas what I can do to get it working again?
I did think it might be wise to just roll back the version of 1Password (just to see if that made a difference), but I couldn't find anywhere to download previous versions?

I've restarted, browser, 1P and my Mac – I've also disabled and re-enabled all Touch ID settings. I have uninstalled and reinstalled 1P extension for both Firefox and Chrome and neither offer Touch ID still.

Thanks

1Password Version: 8.9.14
Extension Version: 2.5.1
OS Version: 13.2
Browser:_ Firefox

macos
  • Former Member's avatar
    Former Member
    3 years ago

    Thank you! Also fixed for me when I updated Chrome today now on my Mac with Ventura:
    1password 8.9.15
    Chrome extension 2.7.0
    Chrome 110.0.5481.77 (Official Build) (arm64)

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @Nialan

    I'm happy that everything is working now. 😊

    -Dave

  • Former Member's avatar
    Former Member
    3 years ago

    I can confirm that upgrading to 8.9.15 fixed that issue.
    Thanks 1Password for reacting so quickly.

  • eastwest's avatar
    eastwest
    New Contributor
    3 years ago

    GreyM1P Installed the update and it fixed the problem for me, thanks for the heads up.

    Chrome Version 109.0.5414.119
    MacOS 13.2

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi all.

    1Password for Mac 8.9.15 has been released which fixes this issue. You should be offered the update automatically, but if not, you can click the 1Password menu > Check for Updates... to find it manually.

  • Former Member's avatar
    Former Member
    3 years ago

    @Lewys That temporary fix works for me for now, thanks for sharing!

  • Former Member's avatar
    Former Member
    3 years ago

    Have spoken with 1Password. They are aware of it and are going to release a fix soon. It's very rare that we have anything too dreadful happen with 1Password, so as long as I know they are aware of it and are going to fix, I'm happy-enough. Just thought I'd update here.