Forum Discussion

rocinante's avatar
rocinante
Occasional Contributor
9 months ago

Browser extension painfully slow and buggy

I don't know if it's due to a recent update but it seems like each new version of 1PW that comes out gets slower and slower. Previously whenever I got to a login page, I would click on the 1PW i...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
9 months ago

Hello, rocinante.

Thank you for reaching out. I am sorry about the issue you are running into with 1Password. So that I can take a closer look, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/149353
  • Your forum username: rocinante
  • A diagnostics report from the 1Password desktop app and the 1Password extension:
  • First, please recreate the issue you are experiencing.
  • Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon