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Former Member
3 years agoBrowser plugins have connection issues with desktop app after 8.10.22 update
After upgrading to 1Password for Mac 8.10.22 (81022040), the browser plugins (Safari and Firefox) have significant issues. Even though the desktop app is unlocked, the browser plugin icons are locked...
1P_Evon
1Password Team
3 years agoHey @oceansoffun, thanks for writing in. I'm sorry to hear about the trouble, it sounds like there's communication issue between the browser extensions and the desktop app.
It's not possible to downgrade to a previous version on the desktop app and I'm also unable to reproduce the issue with the updated version of the 1Password app.
I noticed there are two accounts in your screenshot, just to confirm are both accounts unlocked in the 1Password desktop app? If so, let's give these steps a try to re-sync your accounts to the extension:
- Open your browser.
- Right-click the 1Password icon in your browser's toolbar and select "Settings".
- In the General section, turn off "Integrate this extension with the 1Password desktop app".
- In the Accounts & Vaults section, click the three dots to sign-out of your account(s).
- Quit the 1Password desktop app and your browser.
- Open and unlock the 1Password desktop app first, then open your browser.
- Using steps 1-3, re-enable "Integrate this extension with the 1Password desktop app".
If your accounts don't automatically re-appear in the Accounts & Vaults section, this indicates a communication issue between the extension and the app.
Let me know how that goes.
-Evon