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Forum Discussion
Bug? Browser extension not unlocking or filling in password
My 1Password browser extension often refuses to unlock and fill in passwords. Even when I click 'Open 1Password' on the menu bar icon it won't open the app. I already tried reinstalling my browser ex...
1P_Dave
Moderator
ModeratorHello vincentbaas! 👋
I'm sorry that 1Password isn't unlocking properly. The next time that the issue occurs, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/bug-browser-extension-not-unlocking-or-filling-in-password/165277
- Your forum username: vincentbaas
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
