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Bug? Chrome extension prompts for pw, then reverts to biometrics after click
I'm having a really annoying issue with the 1password chrome extension. Im on an M4 mac. Whenever I attempt to autofill, either by shortcut or by clicking on the browser icon, a dialogue will pop up asking me for my master password. Then, when I click on the password field, it will then give me the option to use biometrics. I would prefer it go straight to biometrics. This used to work fine. I don't know if this is a known issue, or if I have some local problem. I've tried uninstalling and reinstalling the extension, and Im using it on multiple chrome profiles so I doubt it's another extension interfering. Chrome is up to date. This has been going on for probably the past 6 months.
Thank you for the screenshot. It sounds like the integration with the desktop app (which handles biometric unlock) isn't working properly. Can you try the following:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open your web browser and try to reproduce the issue again.
If you still see the issue then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/bug-chrome-extension-prompts-for-pw-then-reverts-to-biometrics-after-click/160634
- Your forum username: brooksmason
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
4 Replies
Thanks Dave! I had my icon in the mac top menu bar turned off and the start on launch button checked, and so even though I was quitting the 1password desktop app, I don't believe it was entirely terminating the application, which is why this wasn't resolved over the past 6 months. In order to fix it, I had to re-add the icon to my menu bar and quit from there after closing my browser.
- 1P_Dave
Moderator
Hello brooksmason! 👋
I'm sorry that you're being being prompted for both your account password and biometrics when unlocking 1Password. So that I can better understand the situation, can you post a screenshot of the dialogue that you see asking you for your account password?
Can you also tell me what version of 1Password and macOS you're using: Find the version numbers for 1Password and your operating system
I look forward to hearing from you.
-Dave
This one. Then if I click in the text box, it reverts to biometric.
sequoia 15.6
chrome extension 8.11.4.27
1Password for Mac 8.11.4- 1P_Dave
Thank you for the screenshot. It sounds like the integration with the desktop app (which handles biometric unlock) isn't working properly. Can you try the following:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open your web browser and try to reproduce the issue again.
If you still see the issue then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/bug-chrome-extension-prompts-for-pw-then-reverts-to-biometrics-after-click/160634
- Your forum username: brooksmason
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
