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steadily_cola_8258's avatar
steadily_cola_8258
New Contributor
2 months ago

bug: IOS 8.12.0 forgets Autofill collection when searching any other collection from 1P Home screen

To replicate:

  1. In the IOS app, navigate Settings > AutoFill > Show filling suggestions from ...
  2. Choose a Collection that has already been configured.
  3. Return to Home
  4. Tap the Collection selector in the top left and choose the Account (not any collection)
  5. Try to autofill from another app, e.g. a web browser on IOS. Passwords from outside the selected Autofill collection are suggested.
  6. Return to the IOS app. Navigate Settings > AutoFill > Show filling suggestions from ...
  7. The Account option has replaced the chosen Collection.

Expected: The chosen Collection to use for AutoFill stays selected.

This has been happening for several months at least so it probably exists on older versions, this was the first time I was able to identify the problem being switching collections on the Home screen, for example to search for passwords saved outside of the default Autofill Collection. I see threads about this in the supprot community that go back several years. I'm not sure if their related, and I'm done dignosing this.

I also notice that Early Earl Pro (Launch Special) no longer have access to support. This marks the end of my relationship with 1Password so I don't really care if you fix the autofill suggestions issue or not. Death by 1000 cuts. I will not be participating in your peer support community or returning to this post to provide more information. I strongly encourage everyone else to find another pw manager as well. It's been a terrible race to the bottom.

ios

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    Hello steadily_cola_8258​ and iridium9​! 👋

    I'm sorry that the "Show filling suggestions from" setting is resetting back to your 1Password account from a specific collection in the 1Password for iOS app. This is an issue that we have received other reports for, and one that I can intermittently reproduce on my own device. An issue is open with our development team to investigate this further and develop a fix. 

    I also notice that Early Earl Pro (Launch Special) no longer have access to support.

    steadily_cola_8258​ If you're on the legacy 1Password Teams Launch Special you're still entitled to support. You can always reach our support team by sending an email to support@1Password.com 

    -Dave

    Issue=FS-4291

  • iridium9's avatar
    iridium9
    New Contributor
    1 month ago

    I have a similar issue, maybe they are related: autofill selection resets to Account level instead of my chosen collection. For me it happens 100 % of the time if I reboot my phone, on two different iPhones. I can’t make the autofill selection reset following your steps though.

    Specs: 1Password 8.12 on iOS 18, individual subscription, no shared vaults, Safari extension not enabled. The issue is not new for me, it has happened for at least a year I think.

    I have also searched this forums but found only threads about the main view selection being reset. But I don’t see the reset there, only the autofill selection. I haven’t bothered to write here since the team continues to not fixing basic things like date/time format, text in notes being invisible until you swipe halfway to list view, and now the newest issue with opening items from the Recently Deleted showing just a blank page (sorry for off-topic)