Forum Discussion

nikolaj's avatar
nikolaj
New Contributor
2 years ago

Bug: Scan Document cannot be cropped in all cases

When trying to scan a document, it's not possible in all cases to correct the corners, hence cutting the bottom or alike.

How to replicate:
1. + and choose Document
2. Click the file area
3. Click Scan a document
4. Scan a passport or alike document
5. Click the Crop icon

Expected:
Allow to drag the corners around as usual

Occurs:
Corners "lights up", but doesn't move

Notice:
In some cases it's actually possible to make it work, by "fiddle" around and taking the photo a bit "rotated", where the automatic corner positions gets one if them "incorrect", which then allows one to move around - but that's a bit of a hack.

1Password Version: 8.10.31
Extension Version: Not Provided
OS Version: iOS
Browser: Not Provided

ios

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello nikolaj! 👋

    I'm sorry that scanning a document using 1Password isn't working properly, thank you for providing such detailed reproduction steps. I've tried scanning a document multiple times using 1Password on my iPhone but I'm not able to reproduce the same issue. Tapping on crop and then moving the anchor points works just fine on my end.

    So that I can better understand the situation can you tell me the following:

    1. What version of iOS are you using and what model of iPhone do you have?
    2. If you restart your iPhone, can you still reproduce the same issue?
    3. If you scan a document using the built-in Apple Notes app, do you see the same issue there?

    I look forward to hearing from you.

    -Dave