BUG: Still can't auto fill apps from quick access in Windows

Hi AliH1P

Thanks for responding.

Firstly, let me say that I'm writing this with love as a long time user who believes that despite all the issues with the current version, 1Password is still one of the better (if not the best) password management option currently available. I sincerely want this app which I use multiple times every day across all of my devices (MacOS, Windows, iOS, sometimes Android) to live up to its potential and be the best it can be.

With that said, let me (I hope respectfully) break down your previous comment and disagree with your statements [Insert obligatory XKCD #386 here]:

Quick Access is working as intended

Intended maybe, but not as ADVERTISED, which is what I said. Are you confirming you intend for it to not work as advertised?

as a way to access your credentials without leaving the app you're currently working on.

This is demonstrably false. This is how it is being advertised, not how it works. Which according to your response means this is not the intended behaviour (see above point).

I understand that you find opening the full app to be faster and easier.

Because it is, at least in my situation. The old 1Password mini was and still is far superior and actually did work as advertised. But with that removed now, the full app is the next best option, with quick access sadly lagging behind. I'd also like to point out here that I'm not anti quick access. I want to like it, I really do, I see its potential and how it can benefit some users but the UX is terrible, it just doesn't work as advertised and results in a significantly worse experience in a lot of cases. I think you have a responsibility to at least acknowledge that instead of acting like the user is dumb for not getting it and failing to learn how to use keyboard shortcuts, which appears to be the attitude I've seen from AgileBits about this feature for the past two years.

As a side note, is the company still AgileBits or have you fully rebranded as 1Password now? It can be a little confusing distinguishing between 1Password the application and 1Password the company. I can see both have LinkedIn pages and your apps on the iOS and Android app stores are both still showing as AgileBits but can't find many other references to that name anywhere, especially not on the website or the app's about screen which only says 1Password. So I hope you don't mind I'm using AgileBits (or sometimes just the collective "you") to refer to the company and help avoid any misunderstandings, and 1Password or 1P to refer to the app itself for the purpose of this comment.

If you're not already, you may find that using keyboard shortcuts can speed up the filling process.

I am and they don't. Shortcuts are only a small part of the problems quick access has. And even then, having to memorize a bunch of different keyboard shortcuts isn't a viable solution for everyone. I'm being a little hyperbolic here for emphasis, but at what point does the opportunity cost cancel out and it either becomes easier to just go back to remembering passwords instead of trying to remember keyboard shortcuts, or we need to start installing shortcut managers to help us remember and fill in all the keyboard shortcuts we need on a daily basis? I think it's doing a disservice to your customer base to not acknowledge that shortcuts aren't a solution for everyone. And again, that's ignoring the fact that they are only part of the problem here and don't solve many of the other issues with quick access.

For instance, you can use the Ctrl + Shift + Space shortcut to open Quick Access, followed by the Ctrl + C shortcut to copy your username or the Ctrl + Shift + C shortcut to copy your password and paste into the relevant field.

Looks like you're missing a few steps there champ. So lets go through the actual "intended" workflow for this feature using those shortcuts to speed up the process as much as possible and see how it really plays out, shall we?

Steps for a user to fill in a password with the Slow Access widget (sorry I couldn't help myself, I had to say it at least once):

1. Remember and input the shortcut (Ctrl + Shift + Space by default) to open Quick Access (which as a side note is a really inconvenient keybinding and conflicts with many other common keybindings, especially for software developers where this is commonly tied to IDE tooling - thankfully this one can be changed unlike most of the other keybindings and defaults in 1Password).
2. Enter master password to unlock app.
3. Search for credentials for the app you want to log in to. It's worth noting that you've already had to leave the app and start trying to navigate your way around 1Password instead at this stage (contrary to the advertised feature of not having to leave the app you were using). There seems to be no way to link credentials to an app so they show up if the user opens quick access from said app. No way to pin credentials to quick access so common ones are always visible in an easy to access list. No way to simply view a sorted list of recent/frequent passwords. All favouriting them seems to do in regards to quick access is show a little star icon over them and maybe show them higher in the results when they happen to match what you've typed into the search box. As a result, you still need to type the name of the app you're using into the search box every time and hope it actually matches what the password is saved as - because in some cases it isn't (as an example you may need a playstation/xbox password which is saved as a sony/microsoft account). The only exception when you don't need to type in your search is if you're reopening quick access after you've just searched for the credentials you want and quick access hasn't purged the results yet.
4. Navigate to the correct credentials. In a lot of cases there may be more than one result displayed, especially if you didn't type in the full name of the app and let the search bring back everything close enough from the first few letters. This requires either clicking the desired result with the mouse (which you seem to be vehemently against because it goes against your policy of using keyboard shortcuts) or using the arrow keys to navigate through the list to highlight the one you want.
5. DO NOT HIT ENTER! Whatever you do, don't press the enter button without thinking at the end of your search or you'll regret it. That will take you EVEN FURTHER AWAY from the app you're advertising we never leave and instead open a web browser and try to sign you in there. And the worst part is there's not even any way to customize this so the enter button does something sensible instead like "open in new window" to pin the credentials for easy access, or auto filling the credential using the same virtual-keyboard-like mechanism as dragging and dropping from the full app or "new window" does (I'm not sure exactly how you're doing this but it looks like it's typing, I don't see why we can't configure our own macros for this and set that as the default behaviour ie. type username wherever caret is, type tab key to switch input, type password). For a negative points bonus to your UX score, this behaviour is completely different from what happens in the same situation using the full app, where it instead opens the details for the selected credentials. To paraphrase the great Doc Brown: "Consistency?! Where we're going, we don't need consistency!"
6. Remember and input the keyboard shortcut for copying the username: "Ctrl + C" i believe it was, or was that the one for password? I can never remember which one is which. Thankfully it's labeled at the bottom of the widget because your UX team was smart enough to identify it as a problem, it just wasn't a priority to fix the design so just slap a label there and call it a day.
7. Now we can finally return to the app we wanted to input the credentials for (which again, you advertise as not having to leave because of the hugely productive quick access) and paste in our user name with yet another keyboard shortcut (at least this one is standard across all apps and controlled by the OS).
8. Back to quick access for the password, what was that shortcut again? Ctrl + Shift + Space? Only if you didn't change it because it conflicted with something else in certain scenarios. Thankfully you don't have to enter your master password again yet and it seems to at least remember the previous search so the credentials are still right there. Credit where credit is due, remembering this and opening with the same information it just had a few seconds ago is something quick access does right, so good job there. Now if only we could get that kind of usability consideration across the rest of the feature.
9. Now copy the password. Again, thankfully the shortcut is labeled on the screen.
10. for the second time, return to the app we weren't supposed to leave because of how great quick access is and paste the password into the box.

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