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Former Member's avatar
Former Member
3 years ago

Bug: Unable to add an account to 1Password on iOS when using a Security Key for 2FA

When 2FA is enabled with a security key, all login attempts using 1Password 8 on iOS result in “perhaps there’s a typo” error. Tested on iPhone 12 Pro Max with iOS version 16.5 on 1Password v8.10.7. ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @geekymatrix! 👋

I'm sorry that you ran into trouble when authenticating your account in 1Password for iOS. Our developers are aware of, and are investigating, an issue where a security key will sometimes fail to work on iOS. So that I can pass some more details to our developers can you tell me the following:

  1. When the security key failed to work did you also have a TOTP authenticator app registered for your 1Password account? Or were you only using a security key?
  2. Are you willing to share the model name of your security key?

I look forward to hearing from you.

-Dave

ref: dev/core/core#20680