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Former Member's avatar
Former Member
2 years ago

Bug: Unable to add an account to 1Password on iOS when using a Security Key for 2FA

When 2FA is enabled with a security key, all login attempts using 1Password 8 on iOS result in “perhaps there’s a typo” error. Tested on iPhone 12 Pro Max with iOS version 16.5 on 1Password v8.10.7. ...
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Former Member's avatar
Former Member
2 years ago

I ran into this when setting up a new iPad. I have 2FA enabled using a Yubikey, and, as an alternative, using an authenticator. The reason for having an alternative is that my old iPad could not use a Yubikey unless you used the one which had a lightning connector. My new one has USB-C so I should be able to use my Yubikey.

However I got the 'perhaps there's a typo' error. I tried several times to log in from the iPad by re-entering my login credentials, secret key, etc. Then I had an idea - try logging in using the authenticator. That worked!

There's probably a fix for this my now but I thought it might be helpful to add my experience. Hope it helps.

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Unable to add an account to 1Password on iOS when using a Security Key for 2FA","id":"message:72482","revisionNum":1,"repliesCount":25,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:72482"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:72482"},"body@stripHtml({\"truncateLength\":200})":" When 2FA is enabled with a security key, all login attempts using 1Password 8 on iOS result in “perhaps there’s a typo” error. Tested on iPhone 12 Pro Max with iOS version 16.5 on 1Password v8.10.7. ...","body@stringLength":"580","rawBody":"

When 2FA is enabled with a security key, all login attempts using 1Password 8 on iOS result in “perhaps there’s a typo” error. Tested on iPhone 12 Pro Max with iOS version 16.5 on 1Password v8.10.7. Logins on all other platforms including the Windows app, Firefox extension, and Safari browser work just fine.

\n\n

A work-around for this issue is to disable 2FA for 1Password. Logins will succeed with no security key required. However after re-enabling 2FA, 1Password 8 shows as being offline. Tapping Sign In from the pop up warning or the red cloud icon does nothing.

\n","kudosSumWeight":0,"postTime":"2023-06-12T17:04:07.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:72482_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1349},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

When 2FA is enabled with a security key, all login attempts using 1Password 8 on iOS result in “perhaps there’s a typo” error. Tested on iPhone 12 Pro Max with iOS version 16.5 on 1Password v8.10.7. Logins on all other platforms including the Windows app, Firefox extension, and Safari browser work just fine.

\n\n

A work-around for this issue is to disable 2FA for 1Password. Logins will succeed with no security key required. However after re-enabling 2FA, 1Password 8 shows as being offline. Tapping Sign In from the pop up warning or the red cloud icon does nothing.

"},"Conversation:conversation:72482":{"__typename":"Conversation","id":"conversation:72482","solved":false,"topic":{"__ref":"ForumTopicMessage:message:72482"},"lastPostingActivityTime":"2023-07-04T08:24:30.000-07:00","lastPostTime":"2023-07-04T08:24:30.000-07:00","unreadReplyCount":25,"isSubscribed":false},"ModerationData:moderation_data:72482":{"__typename":"ModerationData","id":"moderation_data:72482","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:72482_1":{"__typename":"Revision","id":"revision:72482_1","lastEditTime":"2023-06-12T17:04:07.000-07:00"},"ForumReplyMessage:message:72500":{"__typename":"ForumReplyMessage","id":"message:72500","conversation":{"__ref":"Conversation:conversation:72482"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":72500,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Bug: Unable to add an account to 1Password on iOS when using a Security Key for 2FA","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:72500"},"parent":{"__ref":"ForumTopicMessage:message:72482"},"body":"

I ran into this when setting up a new iPad. I have 2FA enabled using a Yubikey, and, as an alternative, using an authenticator. The reason for having an alternative is that my old iPad could not use a Yubikey unless you used the one which had a lightning connector. My new one has USB-C so I should be able to use my Yubikey.

\n\n

However I got the 'perhaps there's a typo' error. I tried several times to log in from the iPad by re-entering my login credentials, secret key, etc. Then I had an idea - try logging in using the authenticator. That worked!

\n\n

There's probably a fix for this my now but I thought it might be helpful to add my experience. Hope it helps.

","body@stringLength":"689","rawBody":"

I ran into this when setting up a new iPad. I have 2FA enabled using a Yubikey, and, as an alternative, using an authenticator. The reason for having an alternative is that my old iPad could not use a Yubikey unless you used the one which had a lightning connector. My new one has USB-C so I should be able to use my Yubikey.

\n\n

However I got the 'perhaps there's a typo' error. I tried several times to log in from the iPad by re-entering my login credentials, secret key, etc. Then I had an idea - try logging in using the authenticator. That worked!

\n\n

There's probably a fix for this my now but I thought it might be helpful to add my experience. Hope it helps.

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