Moderator@kvr
I'm happy to hear that things are now working for you. The issue doesn't affect everyone so it's possible that something changed to get things working for you specifically. Our developers are continuing to investigate this issue and plan to release a permanent fix in a future update.
-Dave
When 2FA is enabled with a security key, all login attempts using 1Password 8 on iOS result in “perhaps there’s a typo” error. Tested on iPhone 12 Pro Max with iOS version 16.5 on 1Password v8.10.7. Logins on all other platforms including the Windows app, Firefox extension, and Safari browser work just fine.
\n\nA work-around for this issue is to disable 2FA for 1Password. Logins will succeed with no security key required. However after re-enabling 2FA, 1Password 8 shows as being offline. Tapping Sign In from the pop up warning or the red cloud icon does nothing.
\n","kudosSumWeight":0,"postTime":"2023-06-12T17:04:07.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:72482_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1349},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"When 2FA is enabled with a security key, all login attempts using 1Password 8 on iOS result in “perhaps there’s a typo” error. Tested on iPhone 12 Pro Max with iOS version 16.5 on 1Password v8.10.7. Logins on all other platforms including the Windows app, Firefox extension, and Safari browser work just fine.
\n\nA work-around for this issue is to disable 2FA for 1Password. Logins will succeed with no security key required. However after re-enabling 2FA, 1Password 8 shows as being offline. Tapping Sign In from the pop up warning or the red cloud icon does nothing.
"},"Conversation:conversation:72482":{"__typename":"Conversation","id":"conversation:72482","solved":false,"topic":{"__ref":"ForumTopicMessage:message:72482"},"lastPostingActivityTime":"2023-07-04T08:24:30.000-07:00","lastPostTime":"2023-07-04T08:24:30.000-07:00","unreadReplyCount":25,"isSubscribed":false},"ModerationData:moderation_data:72482":{"__typename":"ModerationData","id":"moderation_data:72482","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:72482_1":{"__typename":"Revision","id":"revision:72482_1","lastEditTime":"2023-06-12T17:04:07.000-07:00"},"ForumReplyMessage:message:72507":{"__typename":"ForumReplyMessage","id":"message:72507","conversation":{"__ref":"Conversation:conversation:72482"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":72507,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Bug: Unable to add an account to 1Password on iOS when using a Security Key for 2FA","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:72507"},"parent":{"__ref":"ForumTopicMessage:message:72482"},"body":"@kvr
\n\nI'm happy to hear that things are now working for you. The issue doesn't affect everyone so it's possible that something changed to get things working for you specifically. Our developers are continuing to investigate this issue and plan to release a permanent fix in a future update.
\n\n-Dave
","body@stringLength":"320","rawBody":"@kvr
\n\nI'm happy to hear that things are now working for you. The issue doesn't affect everyone so it's possible that something changed to get things working for you specifically. Our developers are continuing to investigate this issue and plan to release a permanent fix in a future update.
\n\n-Dave
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