Forum Discussion

Occasional Contributor

3 years ago

Can’t open item from Search tab

Whenever I try to open one login item from search list I can’t do it since I tap on the element but nothing happens. Already tried with latest stable version then I switched to beta version through TestFlight but I still have the same issue.

I have a screen recording about the issue but I can’t post it over here.

ios

3 Replies

1P_Dave
Moderator
3 years ago
xazac

Thank you for the reply. Are you able to consistently reproduce this issue? The behaviour that you're reporting sounds like something that our developers are already investigating, would you mind sending in a diagnostics report after reproducing the issue one more time?

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/134481/can-t-open-item-from-search-tab

Your forum username: xazac

Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

ref: dev/core/core#17319

ref: dev/core/core#17557
xazac
Occasional Contributor
3 years ago
It happens when searching directly in the main 1Password iOS app.
BrendanR1P
1Password Team
3 years ago
Hi xazac

Would this be occurring when tapping on elements when searching directly in the 1Password for iOS app, or when searching for login items from the autofill screen when trying to autofill login fields in websites or apps?

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Can’t open item from Search tab","moderationData":{"__ref":"ModerationData:moderation_data:38680"},"body":"

xazac

\n\n

Thank you for the reply. Are you able to consistently reproduce this issue? The behaviour that you're reporting sounds like something that our developers are already investigating, would you mind sending in a diagnostics report after reproducing the issue one more time?

\n\n

Sending Diagnostics Reports (iOS)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n

A link to this thread: https://1password.community/discussion/134481/can-t-open-item-from-search-tab
Your forum username: xazac
Please do not post your diagnostic report to the forum. This is for your privacy and security.

\n\n

The report will be in zip format. Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

ref: dev/core/core#17319

\n\n

ref: dev/core/core#17557

It happens when searching directly in the main 1Password iOS app.

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Hi xazac

\n\n

Would this be occurring when tapping on elements when searching directly in the 1Password for iOS app, or when searching for login items from the autofill screen when trying to autofill login fields in websites or apps?

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