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Former Member's avatar
Former Member
3 years ago

Can’t use 1passw8

[#FYQ-86157-456] I had 1pw7 on old iphone 8 and had to install 1pw8 on my new phone. Now my main password for 1pw is not accepted. Also after trying I get an empty screen with only the logo, no login options. I can’t login to my online account either since it wants a secret key.

Pleas help I am panicking here. I need my data and account back! I pay for the app!
Walter

ios

3 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    Sounds good @Saxme Let us know if you have any questions.

  • Former Member's avatar
    Former Member
    3 years ago

    Problem is solved with the help of one of my collegues. Best regards Walter

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @Saxme

    I see you've emailed us. Someone from the team will be with you as soon as possible.

    ref: FYQ-86157-456