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XIII's avatar
XIII
Super Contributor
4 years ago

Can I use Windows 11's Hello PIN to unlock 1Password 8?

Upgraded a family member's PC to Windows 11 and enabled Windows Hello's PIN code (this PC does not have a fingerprint sensor or a camera).

Can I use this PIN to unlock 1Password 8, instead of the master password?

It does not seem to work and your help page only mentions a fingerprint sensor and a camera, but not a PIN.

1Password Version: 8
Extension Version: n/a
OS Version: Windows 11

windows

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  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi XIII, thanks for your message. Please excuse the delay in response.

    On devices where a fingerprint sensor or camera are not available, when Windows Hello and a PIN are setup, 1Password 8 should default to the Windows Hello PIN on subsequent unlocks after the account password is entered for the first time (after a restart of the device or the 1Password app was completely terminated):

    If you are still having difficulties on this Windows 11 device, can you please let us know what behaviour you are seeing once 1Password 8 is locked (Ctrl + Shift + L) and you attempt to unlock again? Are you not seeing the Windows Security prompt as depicted above?