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Useratx2025's avatar
Useratx2025
New Contributor
2 months ago

Cancel my account

I've been trying to resolve a login issue with support for a week. Support takes a whole day to reply and sometimes 2.  Thats just not acceptable.  Due to this issue I cannot log into my account. How can I cancel my subscription other than put a block on my credit card?

macos

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    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      Useratx2025​ 

      Thank you for posting the Support ID. I've located your ticket and I've flagged it internally, you'll receive an email soon.

      Since we have a communications channel open via email, I've closed this community thread. 

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello Useratx2025​! 👋

    I'm sorry that you're running into a login issue. Can you post the Support ID of your ticket here so that I can take a look? The Support ID looks something like [#ABC-12345-678].

    I look forward to hearing from you.

    -Dave