Cancellation prior to renewal

 I tried to cancel 1Password prior to the renewal date and was unsuccessful. I have reached out to 1Password via chatbot who send me an email correspondence that a support team would get back to me. I have had not support team get back to me (did check junk mail). Chat bot continues to send me emails. Is there another way to get ahold of a customer support individual? My wife and I have been long time users of 1Password. You would think someone would at least respond back .....