Cancellation prior to renewal

Since this is a long time with no response and you've not yet followed up with any updates, I thought you might appreciate some sympathy for your situation, even if it comes without help, given that the Community can't do much to help with the problem as you've described it.

bdockery wrote:

 I tried to cancel 1Password

You don't mention what you did, or when. This is likely to be most important, though maybe not to us.

I have reached out to 1Password via chatbot...

Based on my interaction with it and approximately all comments about it in the Community, it is at best a way to reduce the support burden from the kind of folks who can't or won't make the minimal effort to find well-documented and easily discoverable answers to their questions. For everyone else, it's... unhelpful.

Is there another way to get ahold of a customer support individual?

The first (and best) is to email them and reference this thread.

You would think someone would at least respond back

Evidence strongly suggests that a sufficiently convincing human will respond to your email to Support. How soon this happens compared to how soon you expect or would like can vary substantially; that is until 1Password replaces the we-love-everyone-equally approach with tiered and/or paid priority support structure.