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ramblingpolak's avatar
ramblingpolak
Occasional Contributor
4 years ago

Cannot add account that requires Duo MFA

My work account requires Duo MFA. Currently after entering the master password in the add account screen I briefly see the pop up asking to confirm whether to open the web view that will display Duo ...
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ramblingpolak's avatar
ramblingpolak
Occasional Contributor
4 years ago

If you are able to share a screenshot of the two different prompts I can probably tell you. It's one that I've always seen with Duo in the past. Are there any known drawbacks to switching to Universal Prompt? (I'm not the admin for the org, so I don't know much about how it's currently set up).

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Currently after entering the master password in the add account screen I briefly see the pop up asking to confirm whether to open the web view that will display Duo ...","body@stringLength":"277","rawBody":"

My work account requires Duo MFA. Currently after entering the master password in the add account screen I briefly see the pop up asking to confirm whether to open the web view that will display Duo MFA and then it disappears and kicks me back to the add account screen.

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My work account requires Duo MFA. Currently after entering the master password in the add account screen I briefly see the pop up asking to confirm whether to open the web view that will display Duo MFA and then it disappears and kicks me back to the add account screen.

"},"Conversation:conversation:29182":{"__typename":"Conversation","id":"conversation:29182","solved":false,"topic":{"__ref":"ForumTopicMessage:message:29182"},"lastPostingActivityTime":"2022-04-21T14:13:00.000-07:00","lastPostTime":"2022-04-21T14:13:00.000-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:29182":{"__typename":"ModerationData","id":"moderation_data:29182","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:29182_1":{"__typename":"Revision","id":"revision:29182_1","lastEditTime":"2022-04-18T07:22:48.000-07:00"},"ForumReplyMessage:message:29184":{"__typename":"ForumReplyMessage","id":"message:29184","conversation":{"__ref":"Conversation:conversation:29182"},"author":{"__ref":"User:user:5230"},"revisionNum":1,"uid":29184,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Cannot add account that requires Duo MFA","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:29184"},"parent":{"__ref":"ForumTopicMessage:message:29182"},"body":"

If you are able to share a screenshot of the two different prompts I can probably tell you. It's one that I've always seen with Duo in the past. Are there any known drawbacks to switching to Universal Prompt? (I'm not the admin for the org, so I don't know much about how it's currently set up).

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If you are able to share a screenshot of the two different prompts I can probably tell you. It's one that I've always seen with Duo in the past. Are there any known drawbacks to switching to Universal Prompt? (I'm not the admin for the org, so I don't know much about how it's currently set up).

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