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ramblingpolak's avatar
ramblingpolak
Occasional Contributor
4 years ago

Cannot add account that requires Duo MFA

My work account requires Duo MFA. Currently after entering the master password in the add account screen I briefly see the pop up asking to confirm whether to open the web view that will display Duo ...
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Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey ramblingpolak:

Here's the Universal Prompt:

This is the Traditional Prompt:

I can't speak to the differences between the two prompts, if any. In any case, we'd like you to be able to add your account to the app no matter which prompt type you're using. We'll investigate and see if we can get it sorted out. 😀

Jack

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add account that requires Duo MFA","id":"message:29182","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:5230"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:29182"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:29182"},"body@stripHtml({\"truncateLength\":200})":" My work account requires Duo MFA. Currently after entering the master password in the add account screen I briefly see the pop up asking to confirm whether to open the web view that will display Duo ...","body@stringLength":"277","rawBody":"

My work account requires Duo MFA. Currently after entering the master password in the add account screen I briefly see the pop up asking to confirm whether to open the web view that will display Duo MFA and then it disappears and kicks me back to the add account screen.

\n","kudosSumWeight":0,"postTime":"2022-04-18T07:22:48.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:29182_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":149},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

My work account requires Duo MFA. Currently after entering the master password in the add account screen I briefly see the pop up asking to confirm whether to open the web view that will display Duo MFA and then it disappears and kicks me back to the add account screen.

","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:29182":{"__typename":"Conversation","id":"conversation:29182","solved":false,"topic":{"__ref":"ForumTopicMessage:message:29182"},"lastPostingActivityTime":"2022-04-21T14:13:00.000-07:00","lastPostTime":"2022-04-21T14:13:00.000-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:29182":{"__typename":"ModerationData","id":"moderation_data:29182","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:29182_1":{"__typename":"Revision","id":"revision:29182_1","lastEditTime":"2022-04-18T07:22:48.000-07:00"},"ForumReplyMessage:message:29185":{"__typename":"ForumReplyMessage","id":"message:29185","conversation":{"__ref":"Conversation:conversation:29182"},"author":{"__ref":"User:user:7975"},"revisionNum":1,"uid":29185,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Cannot add account that requires Duo MFA","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:29185"},"parent":{"__ref":"ForumTopicMessage:message:29182"},"body":"

Hey ramblingpolak:

\n\n

Here's the Universal Prompt:
\n

\n\n

This is the Traditional Prompt:
\n

\n\n

I can't speak to the differences between the two prompts, if any. In any case, we'd like you to be able to add your account to the app no matter which prompt type you're using. We'll investigate and see if we can get it sorted out. 😀

\n\n

Jack

","body@stringLength":"1256","rawBody":"

Hey :

\n\n

Here's the Universal Prompt:
\n

\n\n

This is the Traditional Prompt:
\n

\n\n

I can't speak to the differences between the two prompts, if any. In any case, we'd like you to be able to add your account to the app no matter which prompt type you're using. We'll investigate and see if we can get it sorted out. 😀

\n\n

Jack

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