Forum Discussion

Former Member's avatar
Former Member
3 years ago

Cannot attach photo taken from within 1Password, and cannot contact support on entry save error

When I create/edit a document or some other entry and add a file to it, and then I choose to take a photo, it takes me to my camera. I take a photo and then a file called .png (so no name, just the e...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @eeee I'm sorry to hear about the trouble saving a photo and contacting us.

I haven't been able to reproduce this error with the devices I have on hand. I'd like to ask you to screenshot the error that pops up and attach it to an email message addressed to support+forum@1password.com.

To take a screenshot in 1Password 8 for Android you can open and unlock 1Password > Settings > Advanced > Show debugging tools > Allow screenshots. Please use an empty item or remove any personal information from the screenshot before emailing us.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!