Forum Discussion

imjustabill's avatar
imjustabill
New Contributor
2 years ago

Cannot disable "Unlock using Windows Hello"

Every time I turn off "Unlock using Windows Hello", it turns itself back on again some time later. I'm not sure what triggers it. I don't think it is a restart because I'm pretty sure I haven't resta...
windows
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
2 years ago

Hi imjustabill, thanks for reaching out!

I'm sorry that you're encountering trouble with keeping "Unlock using Windows Hello" disabled. Can you reproduce the behaviour on your device and send over a diagnostics report, so that we can take a closer look:

  • https://support.1password.com/diagnostics/?win

Please attach the file to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to hearing from you!

-David