Forum Discussion

Former Member's avatar
Former Member
3 years ago

Cannot enable Touch ID on Mac Mini with Magic Keyboard

I have recently moved to a Mac Mini with a Magic Keyboard with Touch ID. I can use the Touch ID for logging in (and for sudo actions in the Settings), but in 1Password the setting for Touch ID und...
macos
Former Member's avatar
Former Member
3 years ago

Thank you! Support was able to resolve my issue. For anyone experiencing the issue, here's the steps I took to resolve the issue:

  1. Please ensure that your data at my.1Password.com (in a web browser) is correct and complete. If it's not please do not proceed and let me know.
  2. Fully quit any browsers that you have open. Right-click the 1Password icon in the menu bar (if it's there) and click Quit.
  3. Open the Finder app
  4. In menu bar, select Go menu > Go to Folder...
  5. In the box that appears, copy and paste the following exactly and press Return: ~/Library/Group Containers/[RANDOM_STRING_THAT_MIGHT_BE_A_UNIQUE_ID_HERE].com.1password/Library/Application Support/1Password/Data/1password.sqlite
  6. Right-click on the 1password.sqlite file appears, and select Compress "1password.sqlite".
  7. Drag the original, uncompressed sqlite file to the Trash.
  8. Open the 1Password app.
  9. Check if you are able to turn on Touch ID under Settings > Security afterwards?

The part in brackets in step 5 was a random-looking string of letters and numbers that could be a unique ID, so I've removed it from my post. If you're not sure what to put, navigate to ~/Library/Group Containers/ and find the folder whose name ends with ".com.1password".