Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

Cannot export my vault

Trying to export my vault. I am probably doing something wrong. I cannot select export from the menu. Export is there it just isn't clickable. Can someone advise on what I might be doing wrong her...
windows
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @Drew123, sorry to hear about this issue.

If I understand correctly, the export option is present, but you can't use it. This is not something we'd expect, so I'll be happy to follow up on the problem for you.

In order for us to start digging deeper, could you send a brief email to support+windows@1Password.com? That way, we can talk about specifics of your setup and our team can start to investigate this in-depth. You've already described the problem clearly, so just a short email with a link to this discussion (so we know it's you) will be great. 👍

We'll look forward to fixing this for you!