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Forum Discussion
Cannot get a Google Passkey to work
I've tried creating a Google Passkey on one of my accounts both via mobile & desktop and then when I try to use them to login I get something went wrong from Google - I never get prompted on my phone...
1P_Dave
Moderator
ModeratorHello DEfusion! 👋
I'm sorry that you're running into issues when using Google passkeys. Let's focus on your Mac for a moment, can you tell me the following:
- Where are you trying to sign into your Google account? Is it inside of a browser? Or into another app like Apple Mail?
- If you're signing into the browser then which browser are you using?
- Have you already installed 1Password in that browser and are you using these steps: Save and sign in with passkeys in your browser
- What happens when you try to sign in? Does Google give you the option to sign in using a passkey after you enter your email address? Do you see an error message?
I look forward to hearing from you.
-Dave
