Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Cannot remove 1password because it is open

On my new Macbook 1password does not accept my password. I try to remove and reinstall 1password but removing does not work. I get the message that the app is open. I noted the previous discussion on this issue but the advice does not work for me. I hope you can help. Thanks, Ernest

1Password Version: 8.9.11
Extension Version: 2.4.1
OS Version: MacOs Ventura 13.1
Browser:_ safari
Referrer: forum-search:https://1password.community/search?Search=cannot%20remove%201password

macos

2 Replies

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @ErnestBriet,

    Thanks for the update, I'm glad to hear you got things resolved. If you're still using 1Password for multiple Mac user accounts and experience any unexpected behaviour, let me know and I'll be happy to troubleshoot. 🙂

  • Anonymous's avatar
    Anonymous
    3 years ago

    Solved, I do not understand why but it works.
    Possibly related to second user of MCBP
    Ernest