Forum Discussion

New Contributor

2 months ago

Cannot see details of a family plan

I am a manager of a family plan but I cannot see any details of my subscription. I want to know why, is there any one can help me? my email is [redacted]

family

macos

1P_SimonH

Community Manager

2 months ago

Hi lewisliao,

Just a heads up that I've removed your email address from the post, just to respect your privacy.

What url are you signing in to to see information about your family plan?

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I am a manager of a family plan but I cannot see any details of my subscription. I want to know why, is there any one can help me?

my email is [redacted]

","kudosSumWeight":0,"postTime":"2025-07-01T11:43:13.432-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTg3MDktOHNtR25m?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:family","text":"family","time":"2025-05-22T06:33:39.439-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:158709_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":19},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I am a manager of a family plan but I cannot see any details of my subscription. I want to know why, is there any one can help me?

my email is [redacted]

"},"Conversation:conversation:158709":{"__typename":"Conversation","id":"conversation:158709","solved":false,"topic":{"__ref":"ForumTopicMessage:message:158709"},"lastPostingActivityTime":"2025-07-02T11:20:09.726-07:00","lastPostTime":"2025-07-02T11:20:09.726-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:158709":{"__typename":"ModerationData","id":"moderation_data:158709","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTg3MDktOHNtR25m?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTg3MDktOHNtR25m?revision=2","title":"CleanShot 2025-07-02 at 02.36.33@2x.png","associationType":"BODY","width":2732,"height":1762,"altText":null},"Revision:revision:158709_2":{"__typename":"Revision","id":"revision:158709_2","lastEditTime":"2025-07-02T11:18:50.342-07:00"},"ForumReplyMessage:message:158766":{"__typename":"ForumReplyMessage","id":"message:158766","conversation":{"__ref":"Conversation:conversation:158709"},"author":{"__ref":"User:user:116"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:158709/message:158766","revisionNum":1,"uid":158766,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Cannot see details of a family plan","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:158766"},"parent":{"__ref":"ForumTopicMessage:message:158709"},"body":"

Hi lewisliao,

Just a heads up that I've removed your email address from the post, just to respect your privacy.

What url are you signing in to to see information about your family plan?

","body@stringLength":"509","rawBody":"

Hi ,

Just a heads up that I've removed your email address from the post, just to respect your privacy.

What url are you signing in to to see information about your family plan?

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