Forum Discussion

Former Member's avatar
Former Member
3 years ago

Cannot stay logged in on iPad

So I use the master password to unlock 1Password on my iPad and then I get a pop up to download 1Password8 so I click on it and Apple wants me to enter my Apple password before I can proceed so I cli...
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Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @ChanelCinq:

That definitely doesn't sound like the experience we want you to have. Since you've mentioned having some trouble before, I think the next best step would be to get in contact with us directly via email at support@1password.com. We can dig in closer there, additionally you'll be able to share screenshots with us. In your email include your username ChanelCinq and a brief description of your problem. After emailing, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to locate your message to us.

Jack