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RobertB67's avatar
RobertB67
New Contributor
2 years ago

cannot toggle Autofill on Galaxy S24 Ultra

in 1password when I go to setting and Autofill and try to toggle the Autofill it pops up with box saying "turn on in setting.." with two options "cancel" or "Open Setting".
when I click open setting I can see the Autofill option toggle back to OFF before it takes me to setting on my phone. the 1password is checked off to be the App to auto fill but when I go back to setting in 1password the Autofill is turned off again.
I tried to change the App in control of Autofill and back to 1password and nothing is able to toggle the Autofill in the 1password App. HELP ! !

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

android

2 Replies

  • BrendanR1P's avatar
    BrendanR1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi RobertB67,

    Thanks for letting us know you found the answer to this problem in our support documentation. With the release of Android 14 / One UI 6.0 Samsung made some changes to how the system passwords, passkeys and autofill service is enabled.

    As you've mentioned, the steps on how to enable 1Password as the passwords, passkeys and autofill service can be found in the link you've provided. Thanks for sharing this.😀

    -- Brendan

  • RobertB67's avatar
    RobertB67
    New Contributor
    2 years ago

    Found the answer to my problem. It's Android 14 on my Samsung Phone. here is the link to 1password site with the fix:
    https://support.1password.com/android-autofill/#:%7E:text=If%20you%20have%20a%20Pixel,choose%201Password%2C%20and%20tap%20OK.