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Naxterra's avatar
Naxterra
Dedicated Contributor
3 years ago

Cannot update 1Password Beta

Hello

Auto update is failing with below error message. How can I fix it? I tried executing installer file manually but that failed too.

C:\Users\$USER\AppData\Local\1Password\1PasswordSetup-8.10.0-12.BETA.exe

I am using Windows 11.

From logs


INFO 2023-01-20T08:54:48.745 tokio-runtime-worker(ThreadId(16)) [1P:native-messaging\op-native-core-integration\src\lib.rs:305] Extension connecting.
INFO 2023-01-20T08:54:48.745 tokio-runtime-worker(ThreadId(16)) [1P:native-messaging\op-native-core-integration\src\lib.rs:307] Extension connection accepted.
INFO 2023-01-20T08:55:04.749 tokio-runtime-worker(ThreadId(16)) [status:op-app\src\app\backend\updater.rs:212] Available Beta update to 8.10.0-12.BETA for current build (81000009)
INFO 2023-01-20T08:55:09.530 tokio-runtime-worker(ThreadId(16)) [1P:op-app\src\app\backend\updater.rs:85] Trusted downloaded update available C:\Users\$USER\AppData\Local\1Password\1PasswordSetup-8.10.0-12.BETA.exe
WARN 2023-01-20T08:55:16.698 tokio-runtime-worker(ThreadId(1)) [1P:foundation\op-windows\src\windows\cert.rs:226] operation WinVerifyTrust: Verify took more than 300 ms (477 ms)
WARN 2023-01-20T08:55:16.698 tokio-runtime-worker(ThreadId(1)) [1P:foundation\op-windows\src\windows\cert.rs:194] operation verify_trusted_file_certificate took more than 300 ms (477 ms)
ERROR 2023-01-20T08:55:16.706 tokio-runtime-worker(ThreadId(1)) [1P:native-messaging\op-native-core-integration\src\connection_handler.rs:60] message from b5x was None: EndConnection
ERROR 2023-01-20T08:55:16.706 tokio-runtime-worker(ThreadId(1)) [1P:native-messaging\op-native-core-integration\src\connection_handler.rs:31] Dropping connection with b5x due to error handling incoming message: EndConnection
INFO 2023-01-20T08:55:18.510 tokio-runtime-worker(ThreadId(1)) [status:op-updater\src\windows\mod.rs:159] Exiting 1Password.exe (81000009) to start update C:\Users\$USER\AppData\Local\1Password\1PasswordSetup-8.10.0-12.BETA.exe.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

betas

3 Replies

  • Naxterra's avatar
    Naxterra
    Dedicated Contributor
    3 years ago

    Solved with help of support team. Thanks again

  • Naxterra's avatar
    Naxterra
    Dedicated Contributor
    3 years ago

    Restart didn't solve the issue but using a VPN solved it. I don't know why. I tried public DNS servers too, because same thing happened in previous beta build.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    Naxterra

    Have you tried restarting? You're well versed from what I have seen, so I figure that is a yes. If not, though, could you give it a try? I'll admit that one has bitten me once or twice too. We may need to get you over to my colleagues on the Windows team and into email support.

    If that restart is not fruitful, please email us using support+forum@1password.com.