Forum Discussion

Jameskuladej's avatar
Jameskuladej
New Contributor
2 months ago
Solved

Cannot update payment method

Hello, I received an email today that my payment method was rejected, but when i logged in to update my information, i could not. It would not allow me to edit the existing card information, and when...
1password.com
macos
  • Jameskuladej's avatar
    Jameskuladej
    2 months ago

    I figured out a way to do it;

    1. Change the country address to something that is not your country
    2. Change it back to the country you are in
    3. Go to invoice setting
    4. Add your address in the setting.
    5. Now I am able to add a new credit card

    Weird. The 1Password team should fix this problem.

Jameskuladej's avatar
Jameskuladej
New Contributor
2 months ago

I figured out a way to do it;

  1. Change the country address to something that is not your country
  2. Change it back to the country you are in
  3. Go to invoice setting
  4. Add your address in the setting.
  5. Now I am able to add a new credit card

Weird. The 1Password team should fix this problem.